What is UK Standard delivery?
Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday-Friday, within 6 working days.
What is UK First Class Delivery?
Our 1st Class delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday-Friday, within 2-3 working days.
What is worldwide standard delivery?
If you choose standard delivery within Europe then your order will take 7 working days to arrive. For anywhere else in the world orders will arrive within 10 working days (excluding weekends).
What is UK express delivery?
If you choose UK Express Delivery and order before 2pm Monday-Friday, you will receive your order the next working day (excluding weekends). Any orders placed after 2pm Friday and before 2pm Monday will be delivered on Tuesday. Orders will be delivered between 8am-6pm Monday-Friday and by our courier UK Mail. If you’re not in when your order is delivered, the delivery provider will put a card through your letterbox with instructions on how to collect your parcel or arrange for it to be redelivered
Please note that during the Christmas period it may take slightly longer for your parcel to arrive. Please ensure you order before 2pm on Saturday 21st December for assured Christmas delivery
My order has not arrived yet
If your parcel has not arrived within the timescales above, we ask that you allow a few extra days in case there are any local postal delays. If you have still not received your order after allowing a few extra days please. To help us process this as quickly as possible, please make sure you have your order number on you when you call.
Is the packaging discreet?
Products are mailed wrapped in bubble wrap & plain packaging. Our name does NOT appear anywhere on the packaging as your privacy is of the utmost importance to us.
Can I upgrade my parcel from standard to express delivery?
Unfortunately once the order is confirmed we are unable to amend the delivery option.
Does my order need to be signed for?
Standard delivery orders do not need to be signed for, but next day delivery orders will require a signature
What happens if i’m not in when my order arrives?
If you’re not in when your order is delivered, and it’s too big to put through your letterbox or needs to be signed for, the delivery provider will put a card through your letterbox with instructions on how to collect your parcel or arrange for it to be redelivered.