Can I add or remove items from my order once confirmed?
Unfortunately as our orders are dispatched very quickly, once the order has been confirmed we are unable to amend any order details. However, we’ll be happy to exchange your items, just follow our easy Returns procedure below
How do I cancel my order?
The UK Distance Selling Regulations advise that you have 7 days to cancel your order contract with us and we will issue a full refund. The 7 working days starts from the day after you receive your order. We will need written confirmation that you wish to cancel your order, which can be done via our Contact Us page.
If you have already received your order, you will need to return all items in the order in their original condition and packaging. If we do not receive the cancelled order back we may arrange to have it collected at your cost.
How do I return or exchange an item?
You can return products to us within 30 days of receipt. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can’t be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. All goods will be inspected on return. The following items are non returnable unless in their original packaging and unused
- Sex Toys
- Massage oils
Goods that by reason of their nature can’t be returned – (Items such as underwear, where the ‘hygiene patch’ has been removed, or cosmetics where the seal has been broken).
It’s very important that when you return an item, you include the invoice that was sent by email upon completion of your order. Without these details unfortunately we won’t be able to process your request
Any refund will be issued to the card used to make the original purchase. Please allow 5 -10 working days for the funds to show in your account.
My order has not arrived yet?
If your parcel has not arrived within the timescales above, we ask that you allow a few extra days in case there are any local postal delays. If you have still not received your order after allowing a few extra days please contact us. To help us process this as quickly as possible, please make sure you have your order number on you when you call.
My order is incorrect or faulty
We are sorry if your product has proved faulty and would like to resolve the problem quickly for you.
If you are returning a faulty product bought online or you have received an incorrect item, you can post it back to us. Please indicate the reason for return in your parcel.
We never want to send you something that doesn’t fit properly, so we have included size guides on all our product pages.