How secure is my transaction?
Shopping at Secret Essentials is safe and secure. We use internationally recognised technical systems to make sure the details you give us when ordering are protected. We’re committed to respecting your privacy and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you place an online order at Secret Essentials, we may ask for certain personal information such as your name, email address, delivery and payment details, and all of this information is held on secure servers. Secret Essentials complies fully with Data Protection and consumer legislation, and will treat all your personal information as fully confidential. To provide a more efficient service, all our credit card transactions are processed through a third party of good repute; they only receive the information required to verify your payment and are under strict obligation to keep personal information confidential.
What payment methods can I use online?
We offer various ways for you to pay for your order, including: MasterCard, Visa, Visa Delta, Maestro, American Express and PayPal. Please note we do not accept Visa Electron or Laser cards.
Will it show up on my bank statement?
We understand that privacy is important to our customers, so your transaction will show as “PayPal Secret Essentials” on your bank statement
What currency can I use on the website?
We always bill our customers in UK Sterling, however this may be shown on your statement in your local currency. Your bank can advise you on this.
Why has my payment been declined?
Your payment might be declined for a number of reasons.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting
How do I apply a promotional code?
If you acquire an Secret Essentials promotional code, it’s valid for use online only, and not in our shops or by phone, unless otherwise stated. Enter your promotional code by navigating to your shopping bag in the top right of the website. Then type your code into the “Have an offer?” field and click ‘apply’. The discount will then automatically be deducted at checkout. Orders must be placed before 23:59 on the expiry date of the offer. Only one promotional code can be used per order, if you have more than one promotional code you may need to place separate orders.