How do i return or exchange an item?
You can return products within 30 days of receipt for a refund or to exchange for something that is just right for you. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can’t be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. All goods will be inspected on return. The following items are non returnable unless in their original packaging and unused
- Sex Toys
- Massage oils
- Goods that by reason of their nature can’t be returned – (Items such as underwear, where the ‘hygiene patch’ has been removed, or cosmetics where the seal has been broken).
It’s very important that when you return an item, you include the invoice that was sent with your order. On the reverse side of the invoice is a form that you will need to fill in specifying the items you want to return or exchange. Without these details we won’t be able to take the action you want us to
Any refund will be issued to the card used to make the original purchase. Please allow 5 -10 working days for the funds to show in your account. In the unlikely event that we are unable to provide a replacement we will automatically refund you and let you know via email. You can return the parcel by standard Royal Mail delivery using the freepost label provided; this will take up to 7 working days to reach us.
I’ve been refunded for my items but not the delivery charge
We Can only refund the delivery charges if you are returning the whole order
How do I return faulty products?
We are sorry your product has proved faulty and would like to resolve the problem quickly for you.
If you are returning a faulty product bought online, you can post it back to us using the label provided or to the address below
232 waterloo St, unit 6-7
Please indicate the reason for return on the returns form provided or enclose a covering letter.